Responsible for overseeing all the interactions happening between a company and its customers. These employees manage and develop strategies for building relationships and aim to provide a consistent, positive experience to every customer. Customer relations also extend to marketing and sales teams as well, since these departments have a significant influence over the company's interactions with the customer.
? :
Resolving customer complaints quickly and efficiently
Building and maintaining profitable relationships with key customers
Overseeing the relationship with customers handled by team
Understanding key customer individual needs and addressing these the same
Meeting with managers in the organization for progressive planning
Keeping customers updated on the latest products & updates
Expanding the customer base by up-selling and cross-selling
Responding to business queries and strong subsequent follow-ups
Knowing your competition and strategizing accordingly
Conducting regular business reviews programs
Maintain a positive attitude towards customer satisfaction
? Key Skills:
Bachelor's Degree
or Master's Degree in Administration or A Related Field
(BBA/B.COM/MBA)
Excellent Interpersonal and Communication Skills
Communicational Proficiency in English , Hindi & Odia
Proficient in All Microsoft Applications
Team Player with Leadership Skills
Superior Product Knowledge Adaptability
Adaptability to New Changes & Technology