Job Description

Customer Relationship Executive

is responsible for managing customer interactions, building long-term relationships, and ensuring high levels of customer satisfaction. The role involves handling inquiries, resolving issues, coordinating with internal teams, and maintaining accurate customer records.

Key Responsibilities

Serve as the primary point of contact for customers via phone, email, and in-person communication Build and maintain strong, long-lasting customer relationships Understand customer needs and provide appropriate solutions or information Handle customer complaints, follow up on issues, and ensure timely resolution Coordinate with sales, operations, and support teams for seamless customer service Maintain and update customer data in CRM systems Track customer feedback and suggest improvements to services or processes Ensure customer satisfaction and encourage repeat business Meet assigned customer service KPIs and targets Required Skills Excellent verbal and written communication skills Strong interpersonal and relationship-building abilities Problem-solving and conflict-resolution skills Customer-focused mindset with a positive attitude Ability to multitask and manage time effectively Basic computer knowledge (MS Office, CRM tools) Ability to work independently and in a team environment
Qualifications

Plus Two/Bachelor's degree in Business Administration, Marketing, or any related field
(Fresh graduates may apply)

0-2 years of experience in customer service, relationship management, or a similar role Experience in CRM or customer support systems is an added advantage Proficiency in English and regional language(s) preferre
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person