Job Description

A Customer Relationship Executive (CRE) is responsible for managing and nurturing client relationships, ensuring customer satisfaction, and driving business growth. They act as the primary point of contact, handling inquiries, resolving issues, and promoting positive brand perception. CREs also work to understand customer needs, identify opportunities for improvement, and contribute to overall business strategies. Key Responsibilities:

Client Relationship Management:

Building and maintaining strong, positive relationships with clients through regular communication and proactive engagement.

Customer Service:

Addressing customer inquiries, resolving complaints, and ensuring a positive customer experience.

Sales Support:

Identifying potential sales opportunities and collaborating with sales teams to drive revenue growth.

Problem Solving:

Investigating and resolving customer issues, escalating complex problems when necessary, and implementing solutions.

Data Management:

Maintaining accurate customer records and utilizing company databases to track interactions and manage information.

Reporting and Analysis:

Generating reports on customer feedback, satisfaction, and other relevant metrics to identify trends and areas for improvement.

Collaboration:

Working effectively with other departments, including sales, marketing, and customer service, to ensure a seamless customer experience.

Continuous Improvement:

Providing feedback on customer interactions and contributing to process improvements to enhance the overall customer experience.

Meeting Targets:

Achieving individual and team goals related to customer satisfaction, retention, and sale
Job Types: Full-time, Permanent

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 7510632333