Job Description

We are looking for a dedicated

Service CRE

to manage customer interactions in our

service department

. The ideal candidate will ensure smooth customer handling, timely updates, and excellent service support from vehicle check-in to delivery.

Key Responsibilities

Welcome customers to the service department and assist with job card opening. Coordinate with Service Advisors for vehicle status updates. Provide customers with regular updates on vehicle progress. Handle incoming calls, service bookings, and appointment management. Collect customer feedback (CSI) and ensure concerns are resolved. Follow up with customers post-service to ensure satisfaction. Maintain records, service reminders, and follow-up logs. Support escalations by coordinating with the service team.

Requirements

Qualification: Any Degree / Diploma. Experience: 0-2 years in customer service (Automobile service experience is an added advantage). Strong communication and customer-handling skills. Basic proficiency in MS Office and CRM tools. Pleasant personality with patience and problem-solving ability.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Life insurance Paid time off Provident Fund
Work Location: In person