Job Description

? Answer phone calls in a more professional manner and provide information about services as required by the callers
? They are responsible for taking or cancelling orders, and obtaining details of customer complaints
? Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
? Process orders, applications, and forms
? Render administrative support to other customer care team members when the need arises, or as instructed
? Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
? Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
? Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
? Identify tasks critical to keeping customer satisfaction levels in check
? Network with various departments and groups that are involved in customer support, orders, and processing
? Encourage and motivate team members for continuance of quality service delivery

Job Types: Full-time, Fresher, Walk-In

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

Leave encashment
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person