One point of contact for customer complaints by receiving customer complaints
Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
Ensure resolution of customer complaints
Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
Lost Case Analysis
Call lost customers - open enquiries for last 3 months
Understand reason for closure
Frame action plan with Sales Manager, Delivery Manager and Store Head
Others
Updation of email IDs from email bounce
Cancellation analysis- once in a month on the complete cancellation data for the month
Required Experience and Qualifications
Educational Qualifications:
Plus Two / *Graduate / Management preferred
Industry:
Auto [4 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications
Minimum experience:
0 to *2 years preferably in in Auto/customer relationship roles
Profile:
Strong focus on customer experience management, adherence to processes and norms
Only Female Candidates.
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Freshers also can Apply.
*Interested candidates kindly submit your bio data/resume/cv on the below designated person on the mentioned Address.