Job Description

Job Summary

The Customer Relationship Executive is responsible for driving sales, managing customer interactions, and ensuring high conversion and retention rates. The role involves lead generation, counselling prospective customers, maintaining strong relationships with existing customers, and achieving assigned revenue and collection targets while delivering excellent customer experience.

Key Responsibilities

Sales & Business Development

Achieve assigned collection and revenue targets across weekly, monthly, quarterly, and annual timelines. Convert inquiries into enrollments or revenue-generating opportunities. Work on upgrades and cross-selling opportunities for existing customers.

Lead Generation & Follow-ups

Generate leads through cold calling, walk-ins, referrals, and other outreach activities. Conduct regular follow-ups for telephonic, online, and walk-in inquiries to ensure high conversion rates. Maintain an average conversion rate aligned with organizational benchmarks.

Customer Interaction & Counseling

Attend walk-in customers and provide detailed counseling on available products/services. Understand customer needs and recommend suitable solutions to enhance satisfaction and retention.

Fee Collection & Revenue Management

Ensure timely collection of customer fees and manage pending payments through systematic follow-ups. Maintain accuracy and transparency in financial transactions related to customers.

Database & Record Management

Update and maintain customer databases regularly through calls and interactions. Keep accurate sales records and ensure timely reporting of sales figures.

Coordination & Teamwork

Coordinate with the Area Office and internal teams for operational and maintenance-related activities. Contribute to team development and work collaboratively to achieve collective targets.

Marketing & Promotions

Participate in in-house marketing initiatives, promotional activities, and sales campaigns. Support brand visibility and customer engagement initiatives.

Reporting & Analysis

Prepare and submit daily, weekly, and monthly performance reports. Analyze sales data, customer trends, and conversion metrics to identify areas for improvement.

Competitive Analysis

Monitor competitor activities and market trends. Share insights and updates with the management team to support strategic planning.

Skills & Competencies

Strong communication and interpersonal skills Customer-focused and result-oriented mindset Ability to meet targets and work under pressure Good organizational and reporting skills Basic proficiency in CRM tools and MS Office
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment
Work Location: In person