Job Description

Position:

Customer Relationship Executive (Middleware)

Location:

Office / Hybrid (as applicable)

Salary:

?15,000 - ?20,000 per month

Experience:

0.5 - 3 years (Freshers with good communication can apply)

Role Overview

We are looking for a

Customer Relationship Executive (Middleware)

who will act as a bridge between customers, internal teams, and sales/operations. The role focuses on customer coordination, follow-ups, issue tracking, and ensuring smooth communication across departments.

Key Responsibilities

Act as the

primary point of contact

between customers and internal teams Handle customer queries via

calls, WhatsApp, and emails

Coordinate with Sales, Operations, and Support teams for timely resolution Track customer requests, complaints, and follow-ups Maintain accurate customer records and status updates Ensure

customer satisfaction and retention

Share regular updates and reports with the reporting manager Support onboarding and documentation as required
Required Skills & Qualifications

Good verbal and written

communication skills (English + local language)

Strong coordination and follow-up skills Basic knowledge of

CRM tools / Excel / Google Sheets

Customer-centric attitude with problem-solving skills Ability to handle multiple tasks and meet deadlines
Preferred

Experience in customer support, relationship management, or operations Prior exposure to WhatsApp business communication is an advantage
What We Offer

Fixed salary + performance-based growth Learning exposure in customer handling and operations Friendly and fast-growing startup environment
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person