1-3 years (Food, Hospitality, or F&B experience preferred)
About Us
Sahibs is a fast-growing premium biryani brand known for authentic taste, quality ingredients, and a passion for customer satisfaction. As we continue to expand, we are looking for a
Customer Relationship Executive
who can be the voice of our brand -- ensuring every customer interaction is delightful and every order experience is seamless.
Key Responsibilities
Customer Interaction & Sales Conversion
Engage with incoming leads through calls, WhatsApp, or social media inquiries.
Understand customer requirements and convert leads into sales.
Suggest suitable biryani packs or catering options based on the customer's need.
Customer Relationship Management
Build and maintain positive relationships with regular and new customers.
Follow up for post-delivery feedback and ensure customer satisfaction.
Handle queries and resolve issues promptly with a customer-first approach.
Order Coordination
Coordinate with the kitchen and dispatch team for timely delivery.
Support in ensuring quality and accuracy of orders before dispatch.
Operational Support
Assist during bulk order deliveries or corporate catering setups.
Visit client locations occasionally for servicing and relationship building.
Requirements
Excellent communication skills in
English, Kannada, and Hindi.
Prior experience in
Customer Support / Inside Sales / F&B Operations
preferred.
Strong interpersonal and follow-up skills.
Basic computer knowledge (Excel, CRM tools, WhatsApp Business, etc.).
Passion for food and customer service mindset.
Willingness to travel locally for client visits when required
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
HBR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Bachelor's (Preferred)
Experience:
Customer support management: 2 years (Preferred)
Language:
Kannada, English (Preferred)
Location:
HBR Layout, Bengaluru, Karnataka (Preferred)
Work Location: In person
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