We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of the Company, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.
About the Company:
Company is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Company is powering the shift toward a cleaner, more sustainable future.
Key Responsibilities:
Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.
Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.
Share real-time updates on field activity through structured same-day reporting.
Capture and escalate customer complaints or service issues for prompt resolution.
Ensure dealer adherence to Company's processes, SOPs, and device activation workflows.
Track and support collections follow-up for pending payments or documentation.
Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
Educate dealer staff on basic Company operations and support tools (e.g., app usage, ticket raising).
Assist in organizing local dealer review meetings or training sessions.
Collect feedback and relay insights to the KAM/CRM for continuous improvement.
Key Requirements:
1-2 years of experience in Customer relationship management.
Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
Strong communication skills in Hindi and local regional language; basic English proficiency. Hands-on attitude with a willingness to travel and be on the field extensively.
Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
Problem-solving mindset and a strong sense of ownership.
Comfortable handling multiple tasks and managing diverse stakeholders.
What We Offer:
Ground-level exposure in India's fast-evolving EV ecosystem.
Opportunity to work with top OEM dealers and field professionals.
Structured career growth towards KAM/CRM roles.
Competitive salary and travel reimbursements. Collaborative work culture focused on learning and accountability.
Job Type: Full-time
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Language:
English (Preferred)
Work Location: In person
Speak with the employer
+91 9845917453
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