Job Description

We are seeking a

Customer Relationship Executive (CRE)

for our jewellery showroom to manage customer interactions, drive

online (social media) and telephonic sales

, and build long-term customer relationships. The ideal candidate should be proactive, well-spoken, and capable of handling regular customer follow-ups effectively.

Key Responsibilities

Handle customer enquiries from

social media platforms

(Instagram, WhatsApp, Facebook, etc.) Manage

telephonic sales calls

and explain jewellery designs, pricing, offers, and schemes Convert online and phone enquiries into

store visits and confirmed sales

Conduct

regular follow-ups

with customers regarding products, new collections, and festive offers Maintain strong relationships with existing and potential customers Coordinate with showroom sales staff for customer visits and order fulfilment Maintain accurate

customer records / CRM data

Address customer queries, feedback, and complaints professionally Prepare daily and weekly reports on leads, follow-ups, and conversions Assist in promotional activities and marketing campaigns Perform all other

general duties of a Customer Relationship Executive

Skills & Requirements

Excellent

communication and interpersonal skills

Strong interest in

sales and customer engagement

Ability to handle social media and telephonic customer interactions Systematic approach to follow-ups and lead management Basic computer knowledge (MS Excel, WhatsApp Business, CRM tools)

Languages Known:

Hindi, Malayalam, English, and Tamil Experience in

jewellery / retail / luxury showroom sales

will be an added advantage

What We Offer

Competitive salary with performance-based incentives Career growth opportunities in a reputed jewellery brand Professional and supportive work environment

Location

Thrissur, Kerala
(Candidates must be ready to relocate to Thrissur)

Educational Qualification

Any Graduation

Experience

1-3 years preferred
(Freshers with strong communication and sales skills may also apply)

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person