Job Description

We are looking for young and energetic candidates for the position of Customer Relationship Executive (CRE) for our Royal Enfield dealership Edappal

Responsibilities and Duties

Customer Feedback

Collects customer feedback

Plans corrective action with CRM

Customer Complaint Management

One point of contact for customer complaints by receiving customer complaints

Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd-day feedback / 1-2-3 In Moment Score)

Ensure resolution of customer complaints

Tracking of all complaints and ensure closure and take feedback after closure until satisfied

Required Experience and Qualifications

Educational Qualifications: Any Degree

Industry:

Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications

Minimum experience: 1

year preferably in Automobile/customer relationship roles/ Freshers

Profile:

Strong focus on customer experience management, adherence to processes and norms

Competencies:

Customer Relationship Management

Product Knowledge / Brand Insights

Analytical Skill.

Location:

Edappal ( Malappuram Dst), Kerala (Preferred)

Sex : male/female

Age : 18 - 35

Job Types: Full-time, Walk-In

Pay: ?8,000.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Schedule:

Day shift
Experience:

* CRE: 1 year (Preferred)