Dr Krishna Cancer Healer Center is a leading healthcare provider dedicated to delivering high-quality medical services to our patients. We focus on offering personalized care and creating lasting relationships with our patients. We are looking for a dedicated and motivated CRM to join our dynamic team and help elevate the patient experience through strategic customer relationship management.
Job Overview:
As the CRM, you will be responsible for managing and enhancing patient relationships, ensuring that the clinic delivers a seamless, positive experience from initial contact through ongoing care. You will play a key role in driving patient retention, satisfaction, and loyalty, contributing to the clinic's growth and success.
Key Responsibilities:
Patient Relationship Management:
Build and maintain strong, long-lasting relationships with patients by offering personalized service and follow-ups.
Customer Experience Enhancement:
Work closely with clinic staff to ensure patients' needs are met promptly and efficiently. Improve patient satisfaction by addressing issues and feedback, ensuring a high level of service quality.
CRM System Management:
Manage and update the clinic's CRM database. Ensure that patient information is accurate, secure, and utilized to optimize patient engagement and retention.
Patient Communication:
Oversee patient communication, including appointment reminders, treatment updates, follow-up calls, and marketing initiatives. Ensure all communication is consistent, professional, and aligned with clinic goals.
Data Analysis & Reporting:
Track and analyze patient data to identify trends and opportunities for improvement in patient care and services. Generate regular reports on patient satisfaction, retention rates, and other key metrics.
Campaigns & Promotions:
Develop and execute CRM-driven campaigns to engage patients, promote clinic services, and encourage repeat visits.
Patient Feedback & Conflict Resolution:
Handle patient inquiries, concerns, and complaints effectively, ensuring resolution in a timely manner to maintain a positive clinic reputation.
Collaboration:
Work cross-functionally with the marketing, medical, and administrative teams to improve patient engagement, streamline processes, and enhance overall patient experience.
Qualifications:
Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field.
Previous experience in CRM, customer service, or a similar role in a healthcare setting is highly preferred.
Proficiency in CRM software and Microsoft Office Suite.
Strong interpersonal and communication skills with the ability to build rapport and trust with patients.
Excellent organisational skills, attention to detail, and the ability to multitask effectively.
Ability to handle confidential information with discretion.
Problem-solving skills with a patient-focused mindset.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Provident Fund
Work Location: In person
Speak with the employer
+91 9773894837
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