Job Description

:About Rentokil Initial HygieneRentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats.For more details:Requirements:About the Role:xe2x97x8f The Customer Relationship Executive/Sr. Customer Relationship Executive is responsible for driving successful adoption, onboarding, and ongoing value realization for clients by deeply understanding our products, owning key Customer Success metrics, managing escalations, forming strategic relationships, and continuously improving processes for exceptional customer experience and retention.xe2x97x8f The incumbent will report to the Lead Customer Relationship Management. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.Job Responsibilities:xe2x97x8f This would drive the successful adoption, onboarding, as well as continued value add to help our clients realise the business value of our platform.xe2x97x8f Intimately understand our products & services, & how to build better experiences using them, with a constant pulse on what we're building next.xe2x97x8f Own key Customer Success metrics, including customer health, renewals, upsell as well a churn across your set of accounts & derive concrete measures to drive business results & elevate our customer experiencexe2x97x8f Own escalation management and the overall support & services relationship with our customers. This will ensure the tracking of key operational metrics while identifying and remediating pain points.xe2x97x8f Form strategic relationships with key stakeholders to understand our customers' business within their industry & develop strategic roadmaps for how Rentokil Initial Hygiene grows with them.xe2x97x8f Continuously plan, test & improve our Customer Success process to ensure an exceptional customer experience.xe2x97x8f Retain the Clients by increasing stickiness by way of prompt resolution of Complaints and Issues and arrest predictive Churns.Key Result Areas:xe2x97x8f Meeting on an average of 3 -4 client contacts in a dayxe2x97x8f Discussing issues the clients may be facing and highlighting to Operations and branch Management.xe2x97x8f Generate Tickets on the system and track resolution for the complaints received.xe2x97x8f Resolution of the complaint by driving with the operations team and branch management team.xe2x97x8f Client Retention - Generating delight factor for the clients and Increasing Stickiness.xe2x97x8f Generating Client CredentialsCompetencies (Skills essential to the role):xe2x97x8f Willing to travel and meet corporate clients.xe2x97x8f Excellent Communication.xe2x97x8f Outgoing and able to strike up a conversation.xe2x97x8f Able to get things done with good interpersonal skills.xe2x97x8f Well-groomed personality.xe2x97x8f Average computer knowledge.Educational Qualification / Other Requirement:xe2x97x8f Bachelor's degree or above in any streamRole Type / Key working relationships:xe2x97x8f Individual Contributorxe2x97x8f Internal teamxe2x97x8f External stakeholdersBenefits:What can you expect from Rentokil Initial Hygiene ?xe2x9ex94 Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:xe2x97x8f Safetyxe2x97x8f Integrityxe2x97x8f Innovationxe2x97x8f Learning & Developmentxe2x97x8f Open & Transparentxe2x97x8f Performance OrientationDEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.