Job Description

Job Responsibilities:

Act as the primary point of contact for customers, ensuring high levels of satisfaction and retention. Manage customer database (CRM software) to track inquiries, bookings, and follow-ups. Handle inbound & outbound calls for service reminders, feedback, and promotions. Coordinate between the operations team and customers for service updates and delivery schedules. Develop personalized engagement strategies to convert leads into repeat customers. Resolve customer complaints efficiently and escalate issues when necessary. Monitor customer feedback and provide insights to improve services and operations. Assist in creating loyalty programs, campaigns, and after-service care communication. Maintain service quality standards by ensuring consistent customer experience.
Job Type: Full-time

Pay: From
14,000.00 per month

Schedule:

Day shift Evening shift Weekend availability
Supplemental Pay:

Performance bonus
Application Question(s):

Experience of 2-3 years in the same field
Language:

english, hindi (primarily) and punjabi (Required)
Work Location: In person

Speak with the employer

+91 8825000001
Expected Start Date: 01/08/2025