Job Description

- Customer Relationship Executive (Medical & Lab Products)

Company Name:

Lexbax India Pvt. Ltd.

Department:

Sales / Customer Relationship Management

Location:

Ambala Cantt, Haryana

Experience Required:

3-5 Years (Mandatory)

Industry Preference:

Medical Equipment & Laboratory Products

Job Summary

We are looking for an experienced

Customer Relationship Executive (CRE)

to manage existing clients and

generate repeat orders

, which will be the

primary responsibility

of this role. The candidate must have hands-on experience in the

medical equipment and lab products industry

and strong relationship-building skills.

Key Responsibilities1. Customer Relationship Management (Core Responsibility)

Manage and maintain relationships with

existing customers

, distributors, labs, hospitals, and traders. Ensure

regular follow-ups

with customers to generate

repeat orders

. Build long-term relationships to increase customer retention and lifetime value.

2. Repeat Order Generation (Major Focus)

Analyze customer buying patterns and proactively suggest

re-ordering schedules

. Track last purchase dates and follow up before stock depletion. Ensure monthly and quarterly

repeat sales targets

are achieved.

3. Order Coordination & Follow-up

Coordinate with sales, production, dispatch, and accounts teams to ensure smooth order processing. Track order status, dispatch, delivery, and payment follow-ups. Resolve customer complaints related to delivery, quality, or billing in a timely manner.

4. Product Knowledge & Communication

Maintain strong knowledge of

medical equipment & lab products

including specifications and applications. Communicate product updates, new launches, pricing changes, and schemes to customers.

5. Customer Feedback & Market Intelligence

Collect customer feedback and share insights with management for product and service improvement. Monitor competitor activity and pricing in the market.

6. Reporting & Documentation

Maintain proper customer records, order history, and communication logs. Submit daily, weekly, and monthly reports on customer follow-ups, repeat orders, and revenue.

Required Skills & Competencies

Proven experience in

Customer Relationship / Sales Coordination

in medical or lab products industry. Excellent communication skills (Hindi & English; regional language preferred). Strong follow-up, negotiation, and relationship-building skills. Ability to handle multiple customers and prioritize repeat business. Comfortable with WhatsApp, calls, email, Excel, and basic CRM tools.

Experience & Education

Minimum 3-5 years of experience

in a similar role (mandatory). Graduate in any discipline (Science background preferred).

What We Offer

Stable long-term role in a growing medical manufacturing company. Competitive salary + performance-based incentives. Growth opportunities based on performance.

Note

This role is

not for freshers

. Only candidates with

relevant industry experience

and a strong track record in

repeat order generation

should apply.

Job Type: Full-time

Pay: ₹11,780.71 - ₹22,533.55 per month

Benefits:

Health insurance Paid sick time
Education:

Bachelor's (Preferred)
Experience:

B2B sales: 3 years (Required)
Work Location: In person