Job Description

Job Title:

Customer Relationship Executive - Hospital

Job Purpose:

To manage patient relationships, improve patient experience, and support repeat visits and referrals by ensuring smooth communication and follow-ups.

Key Responsibilities:

Act as the primary point of contact for patients and attendants Coordinate patient inquiries, appointments, admissions, and follow-ups Ensure patient satisfaction during OPD, IPD, and discharge processes Address patient concerns and escalate issues when required Maintain patient records, feedback, and follow-up schedules Coordinate with doctors, billing, and front desk teams Support retention, repeat visits, and referral growth

Skills & Requirements:

Strong communication and interpersonal skills Experience in healthcare or service industry preferred Ability to handle patient concerns calmly and professionally Basic computer and record-keeping skills Patient-centric and service-oriented approach

Performance Metrics:

Patient satisfaction and feedback scores Follow-up and retention rates Reduction in complaints and escalations
Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person