Job Description

Job Title:

Customer Relationship cum Business Development Manager (Remote)

Industry:

Customer Service | Business Development | Client Management

Employment Type:

Full-Time (Work From Home)

Location:

Remote (Work from Home - India-based candidates only)

Salary:

25,000 -
30,000 per month (based on experience)

Working Hours:

10:30 AM - 7:30 PM IST, Monday to Saturday

PREFERRED FEMALE CANDIDATES FOR THIS ROLE.

About the Role

We are hiring a Customer Relationship cum Business Development Manager (Remote) to strengthen our customer relationships and drive new business opportunities. This remote position is ideal for candidates with a strong background in client servicing, customer support, account management, and B2B sales, particularly in the hospitality, retail, and international markets like Dubai.

Key Responsibilities

Develop and implement customer relationship management strategies to improve client engagement Conduct market research and outreach to expand the customer base and boost sales Reach out to hotels and wholesale/retail clients in Dubai and other international markets to explore business opportunities Analyse customer feedback and data to identify service trends and improvement areas Collaborate with internal teams such as sales, marketing, and product to ensure a seamless customer journey Maintain detailed records of customer interactions, queries, and feedback using CRM systems Conduct regular follow-ups to ensure high levels of customer satisfaction and gather actionable insights Train and support team members on best practices for customer service and relationship building

Candidate Requirements

Bachelor's degree in Business Administration, Marketing, or a related field Excellent English communication skills (verbal and written) Proven experience in customer service, client relationship management, or B2B sales roles Familiarity with CRM tools and strong documentation abilities Analytical skills with the ability to generate insights from customer data Strong organizational skills and attention to detail

Fluency in Arabic is mandatory

Preferred Skills

Client servicing experience in hospitality, retail, or export-import businesses Experience in dealing with international clients, especially in the UAE market Proactive approach to sales and customer success Strong follow-up and coordination capabilities High emotional intelligence and ability to handle objections

Why Apply

100% Remote, flexible yet structured work setup Exposure to international markets and clients Work in a performance-driven, collaborative environment Stable, full-time role with room for growth and skill development
Remote jobs, Work from home, Customer relationship manager, Client relationship, Business development executive, CRM manager, International client servicing, B2B sales, Dubai clients, UAE market, Hospitality sales, Retail business development, Arabic speaking jobs, Customer success manager, Relationship executive, Customer support, Export client management, Cross-border business development

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

Day shift
Application Question(s):

What is your current and expected CTC
Do you have client servicing experience in hospitality, retail, or export-import businesses
Do you have prior experience handling international clients, particularly from Dubai or the UAE market
How many years have you worked in a client relationship, customer service, or business development role
Do you have experience making cold calls and following up rigorously with clients across different time zones
Do you have experience using CRM tools (like Zoho, Salesforce, HubSpot, etc.) to manage and track client interactions
Are you fluent in Arabic

Work Location: Remote