Job Description

Job Summary:

The Customer Relationship Coordinator is responsible for maintaining strong relationships with clients, ensuring timely communication, addressing customer concerns, and coordinating between internal teams to deliver a smooth and satisfactory customer experience.

Key Responsibilities:

Act as the primary point of contact for assigned clients Build and maintain long-term customer relationships Handle customer queries, requests, and complaints professionally Coordinate with internal departments (sales, operations, accounts) to resolve customer issues Ensure timely follow-ups and updates to clients Maintain accurate customer records and interaction details in CRM systems Track customer satisfaction and service performance Assist in onboarding new clients and explaining company processes Prepare customer-related reports and MIS as required Ensure adherence to company policies and service standards

Required Skills & Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field Excellent verbal and written communication skills Strong coordination and interpersonal skills Proficiency in MS Office and CRM tools Ability to handle multiple clients and tasks efficiently

Preferred Skills:

Prior experience in customer service or relationship management Problem-solving and conflict resolution skills Customer-focused attitude with attention to detail

Experience:

1-3 years in customer relationship, coordination, or support roles (Freshers may apply)

Contact us on Email: ansarimadiha@pearlorganisation.com or Call or WhatsApp us on : 92582 36925

Job Types: Permanent, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided Health insurance
Work Location: In person