Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working
Location: Noida Sector 135.
Role: Customer Service Associate
About the Role:
Key Responsibilities:
Customer Management:
Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Issue Resolution:
Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
Reporting:
Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
Customer Retention:
Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
Process Improvement:
Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
Collaboration:
Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.
1-3 years of experience in CRM, customer service, or a related role,
Proficiency in MS Office Suite (Excel, Word, PowerPoint).
Strong communication and interpersonal skills with a customer-oriented attitude is must.
Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
Ability to multitask and manage time efficiently in a fast-paced environment.
Job Type: Full-time
Pay: ?300,000.00 - ?400,000.00 per year
Schedule:
Day shift
Fixed shift
Application Question(s):
Are you comfortable travelling to Noida Sector 135 for work?
Is your English communication excellent?
What is your Current and Expected Salary?
Can you join immedietly?
Experience:
Customer relationship management: 1 year (Required)
Customer service: 1 year (Required)
Language:
English (Required)
Location:
Noida, Uttar Pradesh (Required)
Work Location: In person
Application Deadline: 20/10/2024
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