to join our Rajkot office.
The ideal candidate will be responsible for maintaining strong customer relationships, ensuring customer satisfaction, and managing the company's online reputation across multiple digital platforms such as
Google My Business, Play Store, and other review channels.
This role requires excellent communication, problem-solving, and customer handling skills to ensure both positive brand representation and a high-quality customer experience.
Key Responsibilities:
Communicate with customers to understand their concerns, resolve issues, and ensure satisfaction.
Handle post-purchase customer interactions and follow-ups for feedback or service improvement.
Monitor and respond to reviews and ratings on platforms like
Google My Business, Play Store, Merchant Center
, etc.
Address negative feedback professionally and coordinate with relevant departments for timely resolution.
Encourage and manage collection of
positive customer reviews
and testimonials.
Prepare and share
monthly reports
on customer satisfaction, review trends, and feedback insights.
Build and maintain a
positive online brand image
through ethical engagement and relationship management.
Support marketing initiatives related to customer engagement, feedback drives, and loyalty programs.
Required Skills & Qualifications:
Education:
Bachelor's degree in
Marketing, Business Administration, Communications, or a related field.
Experience:
1-3 years of experience in
Customer Relationship Management (CRM)
,
Online Reputation Management (ORM)
, or
Customer Support
-- preferably in e-commerce or service-based industries.
Strong verbal and written communication skills in
English, Hindi, and Gujarati
.
Excellent
customer handling
,
listening
, and
problem-solving
skills.
Familiarity with
Google My Business, Play Console, Merchant Center
, and social media review tools.
Ability to maintain calm and professionalism under pressure.
Proficiency in
MS Excel/Google Sheets
for data tracking and report preparation.
Basic understanding of
digital marketing
or
online reputation management
is an advantage.
Key Attributes:
Positive, empathetic, and customer-first mindset.
Detail-oriented and proactive in issue resolution.
Strong interpersonal and coordination skills.
Ability to work independently and as part of a team.
Job Type: Full-time
Pay: ?18,000.00 - ?25,000.00 per month
Benefits:
Flexible schedule
Paid time off
Ability to commute/relocate:
Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Required)
Work Location: In person
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