Job Description

Role Overview:

We are seeking a proactive, warm, and organized

Customer Relationship and Admin Executive

to be the first point of contact for clients and ensure smooth functioning of daily operations. You will be responsible for managing client communications, appointments, administrative coordination, and supporting therapists and the management team.

Key Responsibilities: Client Relationship Management:

Be the welcoming face and voice for clients (walk-ins, calls, and messages) Schedule and manage client appointments efficiently Handle client queries with empathy and professionalism Ensure timely follow-ups and reminders for sessions or reports Manage feedback, concerns, and coordinate resolutions Build long-term trust and rapport with clients

Administrative Duties:

Maintain digital and physical records (intake forms, session logs, reports) Coordinate with therapists regarding session schedules and client updates Ensure smooth functioning of clinic operations (stationery, housekeeping, utilities) Assist in billing, payments tracking, and receipts Maintain confidentiality and data privacy of client records

Operational Support:

Update client database regularly Coordinate between departments (therapy, assessment, management) Support with event/workshop logistics or clinic outreach, as needed

Required Skills & Qualifications:

Bachelor's Degree (preferably in Psychology, Business Admin, or related fields) 1-2 years of experience in admin, customer service, or clinic support roles (freshers with strong communication skills can apply) Strong verbal and written communication in English (Hindi/Regional language a plus) Proficient with MS Office, Google Suite, and appointment booking systems Empathetic, well-organized, punctual, and detail-oriented Comfortable in a therapeutic/healthcare setting

What We Offer:

Warm and professional work environment Training and mentoring support Opportunity to grow with a purpose-driven team
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Paid time off
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8097589089