Job Description

Job Summary:

The Customer Relations Executive will be responsible for managing customer interactions, ensuring excellent service delivery, and maintaining positive long-term relationships with clients. This role involves handling inquiries, resolving issues efficiently, and ensuring overall customer satisfaction in alignment with company policies and values.

Key Responsibilities:

Handle customer inquiries via phone, email, and in person in a professional manner. Resolve complaints and provide appropriate solutions within agreed timelines. Maintain accurate customer records and update databases as required. Follow up with customers to ensure resolution and satisfaction. Build and maintain strong client relationships to encourage repeat business. Coordinate with internal departments (Sales, Operations, Finance, etc.) to address customer needs. Prepare and maintain reports on customer interactions, feedback, and trends. Contribute to improving service processes and customer experience. Support in after-sales service and ensure timely delivery of commitments.

Key Skills & Competencies:

Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and work under pressure. Positive attitude with a customer-first mindset. Good organizational and time-management skills. Proficiency in MS Office and CRM software (preferred).

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience (1-3 years) in customer service, sales support, or client relations. Freshers with strong communication skills may also be considered
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

Work Location: In person