Job Description

We are seeking a dedicated Customer Relationship Representative to manage inbound calls, provide product information, understand customer needs, and guide them towards suitable solutions. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to accurately record customer interactions.

Key Responsibilities:

Receive and handle incoming customer calls promptly and professionally. Provide brief and clear information about the company and its products/machinery. Understand customer needs and requirements thoroughly. Guide customers on product features, benefits, and usage to facilitate informed purchasing decisions. Assist customers in the buying process, addressing questions and concerns effectively. Record all customer interactions, data, and transaction details accurately in the computer system. Maintain a positive and professional attitude during all customer interactions. Follow up with customers as needed to ensure satisfaction and build rapport. Collaborate with team members to improve customer service quality.

Qualifications:

Excellent verbal communication skills in Hindi & Gujarati. Basic computer skills and familiarity with data entry Customer service experience is a plus but not mandatory Ability to understand and explain product features clearly Good listening skills and patience Ability to work in a fast-paced environment
Job Types: Full-time, Permanent, Internship

Pay: ?7,000.00 - ?25,000.00 per month

Benefits:

Life insurance
Schedule:

Day shift
Supplemental Pay:

Commission pay Performance bonus Quarterly bonus Yearly bonus
Education:

Secondary(10th Pass) (Preferred)
Experience:

Cold calling: 1 year (Preferred)
Work Location: In person