Job Description

Job Summary:
We are seeking a dynamic and customer-centric individual to join our Customer Relationship Management team as a Customer Relationship Executive. This role is pivotal in nurturing and enhancing customer relationships, ensuring customer satisfaction, and driving loyalty. If you have a passion for building strong connections with customers, this opportunity is for you. Key Responsibilities: Customer Engagement: Proactively engage with customers through various channels, including phone, email, and social media.
Build and maintain strong, long-lasting relationships with customers. Issue Resolution: Investigate and address customer complaints, concerns, and issues promptly and effectively.
Collaborate with internal teams to resolve customer problems. Account Management: Manage and grow assigned customer accounts by understanding their needs and aligning our products and services.
Identify opportunities for upselling or cross-selling. Product Knowledge: Develop in-depth knowledge of our products and services to provide customers with detailed information and assistance.
Stay updated on product updates, features, and benefits. Feedback Collection: Gather customer feedback and insights to improve products and services.
Communicate customer suggestions and needs to relevant teams. Customer Training: Provide training and guidance to customers on using our products and services effectively.
Ensure customers maximize the value of their purchases. Customer Retention: Implement retention strategies to ensure existing customers continue to choose our products and services.
Monitor customer retention and take proactive measures. Records and Documentation: Maintain accurate and up-to-date customer records in the CRM system.
Generate reports related to customer interactions and account activities. Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure a unified approach in serving customers. Qualifications:

• Bachelor\'s degree in business, marketing, or related field preferred.
• Proven experience in a customer relationship, account management, or similar role.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficiency in customer relationship management (CRM) software.
• Demonstrated ability to build and maintain customer relationships.

Benefits:

• Competitive salary and performance-based incentives.
• Ongoing training and professional development opportunities.
• Collaborative and supportive work environment.

Job Type: Full-time Salary: \xe2\x82\xb923,000.00 - \xe2\x82\xb925,000.00 per month Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bhatar, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 1 year (Preferred)
• CRM: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9099761662
Expected Start Date: 12/12/2023