We are hiring a Customer Relations Officer to handle customer interactions via chat, WhatsApp, voice, and email. The ideal candidate is a strong communicator with a customer-first attitude and experience in Live Chat and Outbound Calling.
Key Responsibilities:
Respond to customer queries via chat, voice, and email within SLA.
Assist customers with product features, issues, and resolutions.
Manage pre-sales and post-sales support.
Follow up with customers to ensure resolution and satisfaction.
Conduct outbound calls to engage leads and improve conversions.
Maintain accurate records, tag interactions, and escalate as needed.
Share feedback with Product, Sales, and Marketing teams.
Requirements:
Graduate with 2+ years in customer support (Chat + Voice)
Sales-oriented with basic tech and digital platform knowledge
Familiarity with Live Chat/WhatsApp support tools
Comfortable with 6-day work week
Performance Metrics:
CSAT, Revenue, Conversion Rate
Productivity and Call Tagging Accuracy
Data Hygiene and Compliance
Job Type: Full-time
Pay: ?16,000.00 per month
Schedule:
Day shift
Supplemental Pay:
Commission pay
Performance bonus
Language:
English (Preferred)
Work Location: In person
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