Job Description

We are seeking a dynamic, well-educated, and highly organized female professional to join our team as a Customer Relations & Office Coordinator. This pivotal role is the voice and first point of contact for our company, requiring a blend of excellent communication skills, technical proficiency, and a proactive approach to customer service and office coordination. The ideal candidate will be passionate about building customer relationships, managing communications, and ensuring smooth day-to-day administrative operations.

Key Responsibilities:

Customer Communication & Convincing:

Professionally handle inbound and outbound calls to customers. Effectively communicate product/service benefits to convince potential customers and secure business. Conduct follow-up calls and emails to nurture leads and ensure customer satisfaction.

Communication Management:

Manage the main telephone line, coordinate calls among staff, and take accurate messages. Handle the company's general email inbox, promptly replying to queries and forwarding messages as needed. Utilize WhatsApp Business for professional customer support and engagement.

Administrative & Technical Support:

Manage the reception counter, greeting visitors with a professional and friendly demeanor. Maintain and update customer databases using Microsoft Excel and Google Sheets. Prepare reports, letters, and presentations using Microsoft Office Suite (Word, Excel, PowerPoint). Assist in basic email marketing campaigns (e.g., newsletter distribution, promotional blasts).

Customer Support & Dealing:

Provide exceptional customer support, addressing concerns and resolving issues efficiently. Build and maintain strong, long-lasting customer relationships.

Required Skills and Qualifications:

Gender:

Female (as per the requirements of the role).

Education:

Bachelor's degree or equivalent higher education qualification.

Languages:

Fluent and impeccable command of both English and Hindi

(both verbal and written) is essential.

Technical Skills:

Proven proficiency in

Microsoft Office Suite

(especially MS Excel and Word). Hands-on experience with

Google Sheets

. Familiarity with

WhatsApp Business

for professional communication. Experience with email management and basic

email marketing

tools.

Professional Skills:

Excellent telephone etiquette and convincing communication skills. Strong customer support and dealing abilities. Ability to manage multiple tasks simultaneously in a fast-paced environment. Well-organized, detail-oriented, and a proactive problem-solver. Pleasant personality with the ability to handle the reception counter professionally.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person