Job Description

KBG Group is looking for a Customer Relations manager, job involves interacting with customers to address inquiries, resolve issues, and build positive relationships, ultimately contributing to customer satisfaction and loyalty. This role often requires strong communication, problem-solving, and interpersonal skills. Key Responsibilities:

Handling Inquiries and Complaints:

Responding to customer questions, concerns, and complaints through various channels like phone, email, chat, or in-person.

Problem Solving:

Identifying and resolving customer issues, often involving troubleshooting and finding solutions.

Maintaining Customer Records:

Keeping accurate records of customer interactions and transactions.

Building Relationships:

Developing positive relationships with customers to foster loyalty and satisfaction.

Providing Product/Service Information:

Educating customers about products, services, and company policies.

Identifying Opportunities for Improvement:

Suggesting ways to enhance the customer experience and improve processes.

Collaborating with Internal Teams:

Working with other departments like sales, marketing, or product development to address customer needs.
Essential Skills:

Excellent Communication Skills:

Strong verbal and written communication skills are crucial for effective interaction with customers.

Problem-Solving Abilities:

The ability to analyze situations, identify root causes, and develop effective solutions is essential.

Active Listening:

Paying close attention to what customers are saying to understand their needs and concerns.

Empathy and Patience:

Demonstrating understanding and patience when dealing with customer frustrations or complaints.

Customer Service Orientation:

A genuine desire to help and provide excellent service to customers.

Technical Proficiency:

Familiarity with CRM systems and other relevant software.

Teamwork:

The ability to collaborate effectively with colleagues to ensure customer satisfaction.
Please call on +91-7415134979 for hiring.

Job Types: Full-time, Permanent, Fresher

Pay: ?17,500.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home
Schedule:

Day shift Fixed shift Morning shift
Supplemental Pay:

Commission pay Joining bonus Performance bonus Quarterly bonus Shift allowance Yearly bonus
Ability to commute/relocate:

Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Location:

Indore, Madhya Pradesh (Required)
Work Location: In person

Speak with the employer

+91 6232950496