Job Description

Role Summary:

To maintain strong customer relationships, handle complaints effectively, and ensure customer satisfaction and retention through timely communication and service support.

Key Responsibilities:

Interact with customers professionally and ensure a positive experience. Handle and resolve customer complaints promptly by coordinating with concerned departments. Conduct follow-up calls after service. Maintain accurate customer data in the CRM system. Support the team in achieving customer satisfaction (CSI/DCSI) targets. Assist in customer engagement activities and service reminders.

Requirements:

Any graduate (preferably in Marketing or Business). 1-3 years of experience in customer service or automobile CRM. Strong communication, problem-solving, and interpersonal skills. Proficient in MS Office and CRM software.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person