Develop and maintain strong, long-term customer relationships.
Act as the primary point of contact for customer queries, issues, and feedback.
Understand customer needs and provide appropriate solutions.
Manage customer accounts, track interactions, and ensure timely follow-ups.
Collaborate with sales and marketing teams to improve customer experience.
Handle escalations and resolve complaints efficiently.
Prepare regular reports on customer feedback, satisfaction, and retention.
Ensure CRM software/database is updated with accurate customer records.
Support in customer onboarding and training when required.
Identify opportunities for upselling and cross-selling products/services.
Qualifications & Skills
Strong communication, interpersonal, and problem-solving skills.
Good knowledge of MS Office (Word, Excel, PowerPoint).
Experience with CRM software/tools (preferred).
Ability to manage multiple clients and priorities effectively.
Customer-focused mindset with patience and professionalism.
Soft Skills
Strong negotiation and presentation skills.
Positive attitude with a team-oriented approach.
Ability to work under pressure and meet deadlines.
Good listening skills and empathy for customer needs.
Job Type: Full-time
Pay: ₹9,000.00 - ₹15,000.00 per month
Work Location: In person
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