Job Description

About the Role:

We're looking for a proactive and detail-oriented

Customer Relationship Executive

to support our growing online business. You will play a key role in ensuring smooth order processing and customer communication. A strong grasp of Excel (including formulas) is essential, as is the ability to communicate clearly with customers regarding their orders.

Key Responsibilities:

Connect with customers via calls or emails for order confirmation, delivery address verification, and other order-related support. Maintain accurate records of orders, delivery status, and customer interactions. Use Excel to manage data, track reports, and perform analysis using formulas and basic functions. Coordinate with internal teams (warehouse, logistics, customer service) to ensure timely and accurate order fulfillment. Resolve customer queries and issues promptly and professionally. Ensure high levels of customer satisfaction through proactive support.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Fixed shift
Supplemental Pay:

Yearly bonus
Application Question(s):

Are your comfortable for Vasai West as work location?
Work Location: In person