Job Description

Job Title: Customer Service Representative Department:

Customer Relations

Location: Solan, Himachal Pradesh Employment

Type: Internship (Full-Time, Hybrid)

Duration: 3 Months

About Vihaas Design Technologies

Vihaas Design Technologies is an emerging Research & Development (R&D) company specializing in telecommunication systems, technology design, and innovative engineering solutions. We focus on developing high-performance products, advancing communication technologies, and delivering exceptional service standards across industries. As we continue to expand, we're looking for a Customer Service Representative Intern to join our team. The role offers an excellent opportunity to gain practical experience in customer relationship management within a cutting-edge R&D and telecom environment. Role

Overview:

The Customer Service Representative Intern will assist in managing smooth communication between clients, partners, and internal teams. This role involves handling inquiries, resolving issues, and ensuring that every stakeholder receives prompt and professional support. It's ideal for individuals who are proactive, detail-oriented, and eager to learn customer service operations in a technology-driven organization. Key

Responsibilities:

Communicate with clients and customers through email, phone, and chat in a professional and courteous manner. Address customer inquiries, service requests, and support tickets promptly and effectively. Provide accurate information about products, services, and technical processes. Coordinate with internal technical, operations, and logistics teams to ensure smooth delivery and service resolution. Build and maintain positive, long-term relationships with customers and partners. Maintain accurate records of customer interactions, issues, and feedback. Ensure all communication aligns with Vihaas's brand standards and professional tone.

Requirements:

Graduate or currently pursuing a degree in any discipline. Excellent written and verbal communication skills in English. Strong interpersonal, problem-solving, and multitasking abilities. Professional attitude, patience, and the ability to stay calm under pressure. Basic understanding or interest in telecom, technology, or R&D operations (preferred). Flexible and reliable in managing communication across varied schedules.

What We Offer

Hands-on experience in customer service and communication within a tech and R&D environment. Exposure to real-world client handling and operations in the telecom industry. Opportunity for career growth and potential full-time employment upon successful completion. ? A collaborative, innovative, and supportive work culture.
Join Us If you're passionate about communication, enjoy solving problems, and want to be part of a forward- thinking R&D telecom company -- we'd love to have you on our team.

Job Type: Internship
Contract length: 3 months

Work Location: In person