Kataline is a leading name in road safety and infrastructure solutions, committed to innovation, quality, and customer satisfaction. With a strong presence across India, we specialize in delivering high-standard road marking, signage, and traffic management solutions.
Role Overview
We are looking for
Customer Relations Executives
who will act as the primary point of contact between Kataline and its clients. The role involves handling customer queries, ensuring smooth communication, maintaining client relationships, and preparing data reports using advanced Excel.
Key Responsibilities
Manage and maintain strong relationships with customers through calls, emails, and in-person interactions.
Handle client queries, provide resolutions, and ensure high levels of customer satisfaction.
Prepare, analyze, and maintain customer reports using
Advanced Excel
tools.
Coordinate with internal teams (Sales, Operations, Finance) to ensure seamless customer support.
Maintain proper records of client communications, feedback, and service reports.
Assist in generating MIS reports and dashboards for management.
Support business growth by identifying upselling or cross-selling opportunities.
Qualifications & Skills Required
Graduate in any discipline.
Proficiency in
Advanced Excel
(Pivot Tables, VLOOKUP, HLOOKUP, Data Analysis, MIS reporting).
Excellent
English communication skills
- both verbal and written.
Strong interpersonal, customer-handling, and problem-solving skills.
Ability to work independently and as part of a team.
Prior experience in Customer Relations/Support/Coordination will be an added advantage.
Why Join Us?
Opportunity to work with a reputed and growing company in the infrastructure & road safety sector.
Professional growth and skill enhancement.
Collaborative and supportive work environment.
Job Type: Full-time
Pay: ?10,463.55 - ?15,000.00 per month
Language:
English (Preferred)
Work Location: In person
Expected Start Date: 26/08/2025
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