ZACKLE is a dynamic and innovative company dedicated to delivering unparalleled customer experiences. We are currently seeking a proactive and customer-centric individual to join our team as a Customer Relations Executive .
Job Overview:
As a Customer Relations executive at ZACKLE, you will be the main point of contact between our company and its departments. This role demands excellent communication skills, empathy, and a proactive approach to ensure the highest level of customer satisfaction.
Responsibilities:
Customer Communication:
Engage with customers through various channels, including phone calls, emails, and live chat. Provide prompt and accurate responses to customer inquiries.
Issue Resolution:
Address customer concerns, complaints, and inquiries professionally and empathetically. Collaborate with internal teams to efficiently resolve customer issues.
Relationship Building:
Cultivate and maintain strong relationships with customers.
Proactively reach out to customers to ensure satisfaction and gather valuable feedback.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer service or a related role.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities.
Proficiency in Software & MS Excel.
Job Types: Full-time, Permanent, Fresher
Benefits:
Cell phone reimbursement
Health insurance
Schedule:
Day shift
Supplemental Pay:
Commission pay
Performance bonus
Yearly bonus
Ability to commute/relocate:
Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Work Location: In person
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Work Location: In person
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