Shiv Shakti Laminates Pvt. Ltd. is a trusted manufacturer in the laminates and decorative surfaces industry. We cater to OEMs and large-scale buyers with consistent quality, innovation, and service excellence.
Job Summary
We are seeking a proactive
Customer Relationship Executive (OEM)
to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise in
Excel (Pivot, VLOOKUP, MIS reporting)
to ensure seamless execution of OEM requirements.
Key Responsibilities
Act as the primary point of contact for OEM clients, ensuring clear and professional communication.
Manage end-to-end order processing - from order receipt to dispatch coordination.
Prepare and maintain OEM client data, reports, and trackers using advanced Excel tools.
Generate and share MIS reports, dashboards, and sales analyses for management decisions.
Coordinate with sales, production, logistics, and accounts teams to ensure timely execution.
Conduct regular follow-ups with clients and resolve queries effectively.
Document and analyze client feedback to enhance service quality and strengthen relationships.
Requirements
Graduate in Business, Commerce, or related field.
1-2 years of experience in
customer relationship / client servicing
(OEM or B2B preferred).
Proficiency in
Excel (Pivot, VLOOKUP, MIS reporting mandatory).
Strong communication, interpersonal, and organizational skills.
Ability to multitask, prioritize, and manage OEM requirements efficiently.
Team-oriented with strong problem-solving and follow-up abilities.
Salary & Benefits
Salary Range:
?15,000 - ?25,000 per month (based on skills & experience).
Opportunity to work with reputed OEM clients in the laminates industry.
Hands-on exposure to client servicing, data management, and cross-functional coordination.
Professional, supportive, and growth-oriented work culture.
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Work Location: In person
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