Job Description

Job Title:

Customer Relations Executive (Fresher)

Location:

Palarivattom, KOCHI

Job Type:

Full-time

Experience:

0-1 Year (Freshers Welcome)

Job Summary:

We are seeking a dynamic and enthusiastic Customer Relations Executive to join our team. As a fresher, you will be the face of our company, responsible for building strong relationships with customers and ensuring high levels of customer satisfaction. This role is ideal for individuals who are passionate about communication, problem-solving, and providing exceptional service.

Key Responsibilities:

Interact with customers via phone, email, to address inquiries and resolve issues. Provide accurate information about products and services. Maintain a positive, empathetic, and professional attitude toward customers. Record customer feedback and escalate complex issues to relevant departments. Follow up with customers to ensure their concerns are resolved. Maintain and update customer records in the database.

Skills and Qualifications:

Excellent verbal and written communication skills. Strong interpersonal skills and a friendly, approachable demeanor. Basic computer proficiency (MS Office, CRM tools).
Job Types: Full-time, Permanent

Pay: From ?10,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person