Job Description

: Customer Relations Executive (CRE)

Position:

Customer Relations Executive (CRE)

Qualification:

Diploma in Mechanical Engineering

Experience:

1-3 years

Location: patparganj industrial area

Key Responsibilities:

Handle

B2B and B2C customer complaints

professionally and ensure timely resolution. Respond to customer inquiries through calls, emails, and walk-ins regarding products, services, and spare parts. Manage spare parts requirements, stock verification, order processing, and dispatch coordination. Maintain updated records of customer queries, service requests, and complaint logs. Coordinate with internal teams (service, sales, logistics, warehouse) to resolve customer issues efficiently. Provide after-sales support and ensure high customer satisfaction for both B2B and B2C clients. Prepare daily/weekly reports on service issues and spare parts management. Support continuous improvement by sharing customer feedback with management.

Skills Required:

Strong spoken English

and good communication skills. Ability to handle B2B and B2C customers with a polite and professional approach. Basic mechanical knowledge, preferably related to machinery or spare parts. Problem-solving skills and ability to manage complaints calmly. Proficiency in MS Office (Excel, Word) for documentation and reporting. Multitasking ability and willingness to work in a fast-paced environment.

Preferred Qualities:

Experience in customer service, service coordination, or spare parts management. Strong interpersonal skills, positive attitude, and willingness to learn.
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Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Work Location: In person