Job Description

Customer Relations Coworker - Part -time
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Pune
Employment type
Full Time Permanent
Department
Customer Relations
Deadline
2025-12-01
Mobility support
Domestic
You already applied for this job.
Candidate profile (title) What you'll need to have
Candidate profile (text) - Default language Experience in customer service and a retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently in a fast-paced setting
Strong problem-solving skills and keen attention to detail
Ability to work independently and collaboratively as part of a team
Fluency in English, both written and spoken
A genuine passion for home furnishing and an understanding of customers' everyday life at home
Key responsibilities (title) About this work area
Key responsibilities (text) As a customer relations co-worker, you'll be at the heart of creating a welcoming and hassle-free shopping experience for our customers.
Your key responsibilities will include:
Delivering exceptional customer service-by being helpful, friendly, and solution-oriented in every interaction with the customers.
Handling complaints and inquiries-Listen actively, resolve concerns efficiently, and manage escalation when needed.
Optimizing the shopping experience-Ensuring that the store is well-equipped and customer-ready.
Processing payments-Ensuring accurate transactions and a smooth checkout experience.
Assist with product assembly & exchanges-help customers with assembly concerns and facilitate component exchanges.
Supporting store goals-Contribute to the store's commercial action plan to drive sales and profitability.
Ensuring store safety & compliance-Maintain a secure and safe environment for all.
Promoting IKEA values Embody and reflect IKEA's values in every customer interaction.
Team vision ( title) Together as a team
Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!
Local section (title) We are an equal opportunity employer:
Local section (text) At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Skills Required