Customer Relations Associate
Job Description
Key Responsibilities: Handling User enquiries via email on a daily basis and resolving customer complaints quickly and effectively Customization of responses according to scenarios by understanding the key customer individual needs Collection and monitoring of data using Ms excel and CRM tools as and when required Coaching and leading the team along with ad hoc duties Research and understanding key customer requirements via outreach sessions with users while building rapport with key stakeholders Resolving customer complaints quickly and effectively Expectations: A bachelor\'s degree in administration or a related field or Commerce/Arts A minimum of 3 years\' experience in customer service management or relevant field Excellent interpersonal and communication skills Proficient in all Microsoft applications Familiar with Freshdesk software (not mandatory) A team player with leadership skills and effective time management Maintain a positive attitude focused on customer satisfaction Industry Location: Mumbai, Maharashtra Working Model: Full time
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Job Detail
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Job IdJD3262458
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear