Job Description

Job Summary:

The

Customer Relations Associate

is responsible for establishing, managing, and nurturing strong relationships with customers by providing timely support, addressing inquiries, and ensuring effective issue resolution. This role is pivotal in delivering an exceptional customer experience through clear and professional communication, proactive problem management, and efficient coordination with cross-functional departments. The incumbent is expected to uphold the organization's service standards and contribute to building long-term customer satisfaction and loyalty.

Key Responsibilities:

Serve as the

primary point of contact

for customers, addressing inquiries, requests, and concerns in a professional and courteous manner. Provide accurate information regarding products, services, and policies, ensuring clarity and transparency in communication. Manage customer

escalations and grievances

, ensuring timely resolution and effective follow-up. Identify customer issues and

redirect queries to the respective departments

for appropriate action and closure. Maintain comprehensive records of customer interactions and feedback in CRM or internal databases. Coordinate with internal teams such as Sales, Operations, Accounts, and Technical Support to ensure prompt and accurate responses to customer needs. Ensure adherence to company communication protocols and service standards in all customer interactions. Proactively identify opportunities to improve

customer satisfaction

and suggest process enhancements. Uphold a

professional demeanor

and represent the organization positively in all customer engagements.

Key Requirements:

Bachelor's degree in any discipline (preferably in Business Administration, Communication, or a related field). Minimum

2 years of experience

in

customer service, client relations, or a direct customer support role

. Excellent

verbal and written communication skills

in English; proficiency in additional regional languages will be considered an advantage. Strong

interpersonal, analytical, and problem-solving skills

, with a consistent

customer-centric approach

. Proven ability to

manage multiple customer queries and escalations

while maintaining service quality and professionalism. Demonstrated

patience, empathy, and professional conduct

in handling diverse customer situations.
Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Customer support or related : 2 years (Required)
Work Location: In person