to join our team. You'll play a key role in shaping our brand presence across platforms, engaging with our community, and driving meaningful conversations in the tech ecosystem.
Key Responsibilities:
Act as the primary point of contact for customer inquiries, issues, and feedback.
Maintain strong, positive relationships with customers to ensure satisfaction and loyalty.
Respond to queries via phone, email, chat, or social media in a timely and professional manner.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Keep accurate records of customer interactions, transactions, and feedback.
Coordinate with internal teams to address customer needs and improve service delivery.
Provide product/service information, guidance, and troubleshooting support.
Monitor customer satisfaction levels and suggest process improvements.
Assist in onboarding and training customers on products or services.
Follow up with customers to ensure their concerns are addressed and expectations met.
Job Type: Internship
Contract length: 6 months
Pay: From ?2,500.00 per month
Work Location: In person
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