Job Description

A Customer Relations Manager (CRM) is responsible for building and maintaining strong relationships between a company and its customers. They ensure customer satisfaction, address concerns, and develop strategies to foster loyalty and retention. CRMs also work to improve the customer experience and provide feedback to other teams. Here's a more detailed look at their responsibilities:Key Responsibilities:

Building and maintaining relationships:

CRMs act as a point of contact for customers, fostering trust and understanding.

Ensuring customer satisfaction:

They address customer concerns, resolve issues, and strive to exceed customer expectations.

Gathering customer feedback:

They collect feedback to identify areas for improvement and enhance the customer experience.

Developing customer retention programs:

They create strategies to keep customers engaged and loyal.

Improving customer experience:

They work with different teams to identify and implement improvements that enhance the customer journey.

Identifying and addressing customer issues:

CRMs quickly and effectively resolve customer issues, often working with other departments to find creative solutions.

Communicating with customers:

They communicate effectively, both in person and online, to ensure customers understand products, services, and policies.

Negotiating with customers:

They may negotiate with customers to reach mutually beneficial agreements.

Identifying key customers:

They identify and focus on key accounts that contribute significantly to the business.

Collaborating with other teams:

They work closely with sales, marketing, and other departments to ensure a cohesive customer experience.
Skills Required:

Communication:

Strong written and verbal communication skills are essential.

Problem-solving:

Ability to identify and resolve customer issues effectively.

Customer service:

Excellent customer service skills to ensure positive interactions.

Negotiation:

Ability to negotiate with customers to reach mutually beneficial solutions.

Interpersonal skills:

Strong people skills to build rapport and trust with customers.

Teamwork:

Ability to collaborate effectively with other teams.

Analytical skills:

Ability to analyze customer data and identify trends.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person

Expected Start Date: 01/06/2025