Job Description

Key Responsibilities

Act as the primary point of contact for customers and maintain strong, long-term relationships Handle customer queries, complaints, and service requests promptly and professionally Coordinate with sales, service, and operations teams to ensure timely resolution of issues Maintain accurate customer records, interactions, and follow-ups in CRM software Track customer feedback and share insights for service improvement Support sales team with client coordination, documentation, and order processing Ensure smooth onboarding of new customers and handover from sales team Prepare regular customer reports and status updates for management Follow company policies and customer service standards

Skills & Competencies

Excellent communication and interpersonal skills Strong customer-handling and problem-solving abilities Good coordination and follow-up skills Proficiency in MS Office and CRM systems Ability to work under pressure and meet deadlines
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Work Location: In person