Job Description

Roles & Responsibilities:

Customer Relationship Management:

Build and maintain strong relationships with existing and potential customers. Act as the primary point of contact for client queries, complaints, and feedback. Ensure high levels of customer satisfaction through proactive engagement.

CRM Software Implementation & Management:

Implement and maintain CRM software to streamline customer interactions and sales processes. Train staff on effective use of CRM tools and monitor data accuracy. Analyze CRM data to identify trends, opportunities, and areas for improvement.

Sales Support & Coordination:

Assist the sales team in managing leads and converting them into confirmed projects. Coordinate with interior designers, estimators, and project teams to ensure smooth project execution. Follow up on quotations, invoices, and payments to maintain healthy client relations.

Customer Feedback & Continuous Improvement:

Collect and analyze customer feedback to enhance services and processes. Collaborate with management to implement strategies for improving customer experience.

Reporting & Documentation:

Maintain accurate records of customer interactions, complaints, and service requests. Generate periodic reports on customer satisfaction, recurring issues, and sales support effectiveness.

Team Coordination & Training:

Mentor and guide junior customer support staff, ensuring professional handling of clients. Collaborate with marketing and sales teams to execute client engagement campaigns.

Problem Solving & Escalation:

Address and resolve escalated customer issues in a timely and professional manner. Suggest preventive measures to minimize future complaints or service issues.

Travel Requirements:

Travel to client sites, showrooms, and project locations as needed to maintain client relations and oversee project coordination.

Key Skills Required:

Strong communication and interpersonal skills Customer-focused mindset CRM software knowledge and implementation experience Problem-solving and conflict resolution abilities Coordination and team management skills Willingness to travel as required
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided Paid sick time Paid time off Provident Fund
Experience:

Customer relationship management: 1 year (Required)
Willingness to travel:

50% (Preferred)
Work Location: In person