Job Description

Mahindra Merdian Moto urgently required Customer Relation Manager in our Alappuzha Branch

Here are some potential job titles and roles and responsibilities for a Customer Relationship Manager (CRM) in the automobile industry:

*Roles and Responsibilities:

1. Build and maintain strong customer relationships: Develop and implement strategies to enhance customer loyalty and retention.

2. Manage customer complaints and issues: Respond promptly and professionally to customer concerns, resolving issues in a timely manner.

3. Analyze customer feedback: Collect and analyze customer feedback to identify areas for improvement and implement changes.

4. Collaborate with sales and service teams: Work closely with sales and service teams to ensure a seamless customer experience.

5. Develop and implement customer retention programs: Design and implement programs to retain existing customers and encourage repeat business.

6. Monitor and report on customer satisfaction metrics: Track and analyze customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

7. Identify new business opportunities: Identify opportunities to upsell or cross-sell products and services to existing customers.

8. Provide product and service knowledge: Educate customers about products and services, and provide recommendations based on their needs.

Key Skills:

1. Excellent communication and interpersonal skills

2. Strong analytical and problem-solving skills

3. Ability to work in a fast-paced environment

4. Strong customer focus and customer-centric approach

5. Experience with CRM software and data analysis tools

Experienced candidates can apply

Job Type: Full-time

Pay: ?11,780.70 - ?38,626.17 per month

Benefits:

Cell phone reimbursement Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person