Job Description

Pay:

?15,000.00 - ₹20,000.00 per month

Job description:

Job Title: Customer Relations Executive

Location: Kolkata
Experience: 1-3 Years'
Salary: ₹15,000 - ?20,000 per month
Qualification: Bachelor's degree in Business Administration, Commerce or a related field.

Job Summary:

We are seeking a proactive and customer-focused

Customer Relations Executive

to manage client communications regarding pending orders, payments, and other customer concerns. The ideal candidate will act as a bridge between the company and clients, ensuring smooth transactions, resolving issues, and maintaining strong customer relationships.

Key Responsibilities:

Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.

Coordinate with internal teams (Sales, Accounts, and Logistics) to resolve customer issues and provide accurate updates.

Maintain and update records of customer interactions, transactions, and discussions.

Send reminders and notifications regarding due payments and order status.

Address customer complaints and escalate complex issues to the appropriate department.

Assist in processing orders, invoices, and payment confirmations.

Ensure customer satisfaction by providing timely and professional responses.

Build strong relationships with clients to enhance customer retention and loyalty.

Identify opportunities to improve customer service processes and recommend solutions.

Required Skills:

Bachelor's degree in Business Administration, Commerce, or a related field. 1-3 years of experience in customer service, sales coordination, or accounts receivable roles. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Ability to manage multiple client accounts and prioritize tasks efficiently. Proficiency in MS Office (Excel, Word, Outlook) and CRM software. Knowledge of invoicing, payment follow-ups, and sales support operations is a plus. Ability to work independently as well as in a team.

Benefits:

Competitive salary Opportunity to work with innovative tools and real-time data Growth opportunities within the company Supportive and collaborative work environment

Job Type: Full-time

Benefits:

Cell phone reimbursement Leave encashment Paid sick time Paid time off Provident Fund

Schedule:

Day shift

Supplemental Pay:

Yearly bonus

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer relationship management: 2 years (Required)
Language:

English (Required)
Work Location: In person