Customer Relation Executive

Year    WB, IN, India

Job Description

Job Title:

Customer Relationship Executive (CRE)

Location:

Kolkata 24 south parganas - Ather Energy Dealership

Department:

Sales / Customer Experience

Reporting To:

Sales/Experience Manager

Job Role & Responsibilities:



Welcome walk-in customers and assist them through their vehicle experience journey. Provide detailed information about Ather products, test rides, pricing, and financing options. Manage test ride scheduling, execution, and follow-ups. Maintain accurate customer records, leads, and feedback in the CRM system. Coordinate with service and delivery teams to ensure smooth customer experience. Resolve customer queries and escalate issues when necessary. Support event campaigns, ride meets, and community activities.

Key Skills & Requirements:



Graduate with good communication skills (Bengali, English & Hindi preferred). Prior experience in retail sales or customer service is a plus. Energetic, tech-savvy, and passionate about electric mobility. Willingness to work on weekends and public holidays (weekly off on rotation).
Job Type: Full-time

Pay: ?8,700.88 - ?26,807.90 per month

Benefits:

Paid sick time Paid time off Provident Fund
Language:

English (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3900158
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year