Job Description

Job Title:

Student Success Specialist

Location:

EN BLOCK, Sector V, Kolkata, West Bengal 700091

Shift Timing:

4:00 PM to 1:00 AM (UK Shift)

Compensation:

Fixed + TRA + Performance-Based Incentives

About the Role:

We are seeking a passionate and proactive

Relationship Manager

to join our team. This role is focused on ensuring a high level of satisfaction among our students by resolving queries, retaining customers, and building long-term relationships.

Key Responsibilities:

Handle inbound and outbound queries from students via calls, emails, and chat. Provide timely resolutions to customer concerns with a student-first approach. Maintain strong relationships with students by regularly checking in and offering support. Identify at-risk students and implement retention strategies. Collaborate with internal teams (Sales, Operations, Academic) to resolve issues promptly. Record interactions and feedback accurately for continuous improvement.

Requirements:

Excellent communication skills in English (spoken and written). Strong interpersonal skills and a friendly, problem-solving attitude. Prior experience in customer service or relationship management is a plus. Ability to multitask, stay organized, and handle student concerns patiently. Comfortable working in UK shift (4:00 PM - 1:00 AM IST). Reliable internet connection and a quiet work environment (if remote).

Perks & Benefits:

Fixed monthly TRA (Travel Allowance / Technology Reimbursement Allowance) Attractive Incentive Plan based on performance and student feedback Dynamic and friendly team environment Opportunity for career growth in a fast-paced education-tech company

Interested candidates can call or WhatsApp HR Rinika Sikdar at +91 9153759348.

We look forward to connecting with passionate individuals who are ready to make a difference in students' lives!

Job Types: Full-time, Permanent, Fresher

Pay: ?12,749.52 - ?20,731.71 per month

Benefits:

Flexible schedule Paid sick time Paid time off
Schedule:

Evening shift Fixed shift Night shift UK shift US shift
Supplemental Pay:

Performance bonus Shift allowance Yearly bonus
Work Location: In person

Speak with the employer

+91 9153759348