Job Description

JOB DESCRIPTION OF CUSTOMER RETENSION EXECUTIVE

Designation:- Customer Relationship Executive

Department:- Operations

Experience:- 1-3 Year

Salary Offered:- Based on market standards. Hike depends on previous experience and interview performance.

Qualification:- Any Graduates

Roles & Responsibilities:-

Actively engage with customers to understand their needs, preferences, and challenges.

Build and maintain strong relationships with customers to foster loyalty and trust.

Proactively address customer issues and concerns to ensure satisfaction.

Analyse customer data and trends to identify areas for improvement and opportunities for retention.
Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value

Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships. Prepare and present reports on customer behaviour and retention performance.
Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.

Skills Required: -

Must have effective communication skills.

Candidate should be active listener and speaker.

Candidate should be empathetic in nature, customer engagement and handling.

Good Knowledge of MS Office.

Interested Candidate: - Can Connect On Call & WhatsApp on 93112 08863

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person