To ensure customer satisfaction after vehicle servicing by making post-service follow-up calls, addressing concerns, and improving service quality.
Key Responsibilities:
Call customers after service delivery to gather feedback.
Record and track customer satisfaction scores.
Escalate unresolved issues to the service manager.
Maintain accurate call logs in the CRM system.
Share suggestions with the team to improve customer experience.
Requirements:
Good communication skills in Tamil, English, Hindi.
Basic computer knowledge.
Customer-centric attitude and polite telephone manners.
Previous experience in customer care or call centre (automobile industry preferred).
Qualifications:
Minimum: 12th pass or diploma.
Experience: 0-5 years (freshers welcome).
Working Hours:
General Shifts.
Job Type: Full-time
Pay: ?15,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Provident Fund
Language:
English (Preferred)
Work Location: In person
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